Refund policy
Return, Exchange Or Refund In order to qualify for a return, customers may express an interest to return ordered products within 7 days of delivery.
Products must meet the below conditions in order to be eligible for refund:
- The item(s) must be in original condition
- The item(s) must be unworn
- The item(s) must be unwashed
- The item(s) must contain no damag
Sale/Gifts and Promotional Items
Gift card purchases, free gifts, sale, promotional and/or combo deal items may not be eligible for return or refund.
How do I return my item?
To return an item, email info@jasmine-shoes.com to get in touch with our customer services team within 7 days from delivery.
Once your item(s) has(have) been received and approved for exchange or refund, please allow at least 7 to 10 working days for the delivery of your exchanged pair to take place.
Damaged/Incorrect or Faulty Orders
Damaged or Defective products that are returned to JASMINE SHOES are inspected by our Quality Assurance Department and refunded following our return policy, if the damage is the result of a manufacturing defect or deviation from our approved factory specifications. Our liability for any damaged or defective products is limited to the refund of such product.
If the problem was caused by reasons other than materials quality, assembly process, or a deviation from our approved factory specifications, the original merchandise will be returned to you in the same condition as it is in upon our receipt of your returned package. We do not replace damaged or defective merchandise:
- damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp objects, brutal force etc.)
- damaged by misuse or activities other than the intended purpose
- damaged by wear and tear
Customer Service Representatives are available to assist you Monday through Friday from 10:00 am to 4:00 pm Please do not hesitate to contact us with your questions and comments.